Frequently Asked Questions
Care and Storage
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How should I care for my Izyure Jewelry?
To keep your stunning pieces looking their best, follow these expert tips:
1. Solid Gold:
- Polish with a soft cloth to maintain sparkle
- Avoid harsh chemicals and abrasive materials
- Clean with mild soap and water solution
- Store in a soft pouch or lined jewelry box
2. Gold Vermeil:
- Keep dry to prevent damage
- Clean with a soft cloth only
- Avoid water, sweat, perfumes, and cleaning chemicals
- Store separately to prevent scratches
3. Silver:
- Regularly polish with silver cloth or mild cleaner
- Store in a dry place, away from moisture
- Use anti-tarnish pouches or cloths for storage
4. Diamonds:
- Clean with mild soap solution and soft brush
- Store separately to prevent scratches
- Regularly check settings with a professional
5. Colored Gemstones:
- Clean with soft, damp cloth
- Avoid harsh chemicals and extreme temperatures
- Store separately to prevent scratching
6. General Care Tips:
- Avoid harsh chemicals
- Remove before exercise, swimming, or beach activities
- Store safely
- Regular cleaning
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What metals do you use at Izyure Jewelry?
Discover the Luxury of Precious Metals at Izyure Jewelry. We craft stunning pieces using only the finest materials, ensuring timeless beauty and sophistication. Our precious metals of choice include:1. Elegant Fusion: Gold Vermeil
- Solid layer of gold bonded to sterling silver
- Affordable luxury with durability
- Versatile for various styles
Benefits:
- Affordable luxury
- Durable
- Versatile
Care Tips:
- Keep dry
- Gentle cleaning with soft cloth
- Store in soft pouch or separate compartment
2. Timeless Brilliance: Sterling Silver
- 92.5% pure silver
- Affordable, stylish, and adaptable
- Natural shine, easy to polish
Benefits:
- Affordable and stylish
- Easy to work with
- Natural shine
Care Tips:
- Control tarnish with silver cloth or mild cleaner
- Keep dry
- Store in anti-tarnish pouch or dry, dark place
3. Classic Elegance: 14K Gold
- 58.3% pure gold blended with other metals
- Durable, strong, and classic
- Low maintenance
Benefits:
- Durable and strong
- Classic shine
- Low maintenance
Care Tips:
- Regular cleaning with mild soap solution and soft brush
- Avoid abrasives
- Store safely in lined jewelery box or pouch
4. Modern Sophistication: White Gold
- Yellow gold mixed with metals and rhodium-plated
- Elegant, durable, and versatile
- Periodic polishing required
Benefits:
- Sophisticated style
- Durable and resistant
- Versatile
Care Tips:
- Periodic polishing
- Avoid harsh chemicals
- Store carefully in soft pouch or separate compartment
Why We Choose Precious Metals:
At Izyure Jewelry, we prioritize quality over quantity, using hypoallergenic precious metals that ensure:- Longevity
- Value
- Comfort and safety
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Does Izyure Jewelry offer a warranty?
Peace of Mind Guaranteed!
Your Izyure Jewelry purchase is fully protected by our comprehensive 2-year warranty. Enjoy your new treasure with confidence, knowing you're covered.
Learn more about our warranty policy and FAQs.
Need assistance or have questions? Reach out to us on…We're here to help! -
How do I clean my Izyure Jewelry?
To clean your treasured piece, wipe gently with a soft cloth or use a mild jewelery cleaning solution. Avoid any harsh solutions or rough materials that could cause damage. Please check the care instructions in your package for specific cleaning guidelines. -
Can I wear my Izyure Jewelry during physical activities?
To ensure your Izyure Jewelry remains stunning and durable, consider these guidelines for physical activities:
1. Remove Your Jewelry Before:
- High-intensity workouts
- Contact sports
- Swimming or water activities
- Heavy lifting or bending
Why?
- Prevent accidental damage (bumps, scrapes, snags)
- Protect sensitive skin from sweat and friction
- Maintain your jewelry's sparkle (prevent tarnish, scratches)
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How do I store my Izyure Jewelery?
When your Izyure Jewelry isn't adorning you, give it the TLC it deserves. Proper storage prevents damage, maintains value, and keeps your pieces looking fabulous.
1. The Importance of Storage:
- Safeguards against scratches, tangles, and tarnish
- Preserves value for future generations
- Keeps your jewelery looking brand new
Storage Secrets
Separate and Shine: Store each piece individually to prevent scratching and damage. Think of it like keeping your treasures in their own luxurious suites.
Soft Landing: Use soft pouches or lined jewelry boxes to cushion your jewelry. The complimentary jewelry pouch is perfect for protecting your piece.
Chemical-Free Zone: Keep harsh chemicals, perfumes, and lotions away from your jewelery.
Dry and Dark Sanctuary: Store jewelry in a cool, dry place, away from direct sunlight to prevent tarnish and discoloration.
By following these simple tips, you'll ensure your fine jewelry remains stunning for years to come.
Still have questions? Reach out to us on… We're here to help! -
Can I use ultrasonic cleaners for my IzyureJewelry?
We do not recommend using any ultrasonic cleaners on your Izyure Jewelry as it can cause damage. Please refer to the specific care instructions included in your package. -
How do I care for my Izyure Gold VermeilJewelry?
To care for your luxurious gold vermeil pieces, wipe it gently with a clean and dry microfibre cloth. For specific cleaning guidelines, please refer to the care instructions received with your package. -
How do I care for my Izyure Sterling Silver Jewelry?
To care for your stunning sterling silver pieces, wipe it gently with a clean and dry microfibre cloth. Store away for sunlight. For specific cleaning guidelines, please refer to the care instructions received with your package. -
Can I wear my Izyure Jewelry in water?
We do not recommend wearing your Izyure jewelry during a shower, swimming or any other water activities as this can damage the brilliance of your piece. Please keep your pieces dry.
Warranty
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Do you have a warranty for Izyure products?
Yes, we guarantee our quality with a 2 year warranty. If anything goes wrong with your Izyure product due to the materials or craftsmanship within 2 years of purchase, we'll take care of it for you. Just write to us on our support. -
What coverage does the warranty offer?
Our warranty covers all damage to the material or the workmanship of your Izyure Jewelry. If you face any making issues within 2 years of purchase, we will go ahead and repair or replace the product. -
How should I request for warranty assistance for my Izyure product?
Just write to us at our mail and Our team will promptly respond and work towards a swift resolution. -
Are there any exclusions to the warranty?
Yes! Below are the exclusions to our warranty:
1.Items purchased from a third party, and not directly from our website are not covered by our warranty.
2.Items that have been repaired or resized from other jewellers.
We will need the item to be sent back to us for review and evaluation. -
What is not covered under the warranty?
The warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your Izyure product, or any modification to the product done by a third party outside of Izyure.
Returns
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What is Izyure’s return policy?
Our return policy is for 30 days, at no cost. To be eligible:
1. You must request for a return within 30 days of receiving the product.
2. The product must be in the same condition as when you received it, with all original packing.
3. You must provide the original receipt or proof of purchase.
You can initiate a return or exchange by using our online Return Centre. We provide a free return label, along with your package, that can be used for shipping the return back to us. -
What is Izyure’s exchange policy?
If you would like to exchange a purchased item, please use our online Return Centre. Once the item is returned, you can purchase the correct sized item. -
How can I initiate a return?
Please click on Return Centre to initiate a return. -
How long does it take to process a return?
Once you have requested a return, we usually take 2-3 business days to pick up the item and once the item is received at our end, we process your refund within 5-7 business days. We communicate with you through the entire process so that you are aware of the movement of your returned item.